Frequently asked questions
Can't find your answer? Contact us and we'll reply by email.
What can I personalize on an ornament?
The family name or names, the year, and for some designs a short message on the back. Each product page lists exactly what can be changed.
What material are the ornaments made of?
Glossy white ceramic, printed with your design, with a gold hanging cord.
What photo works best for a puzzle?
A sharp, well-lit photo with the people or subject filling most of the frame. Recent phone photos are usually fine.
Can I change my order after placing it?
Because items are made to order, contact us as soon as possible. Once production has started we may not be able to change it.
Which ice cleat size should I choose?
Choose the size that matches your shoe size; the available sizes are listed on the product page. If you are between sizes, pick the larger one.
Do you ship to Canada?
Our store serves customers in the United States and Canada, with prices shown in USD or CAD. Shipping options and costs are shown at checkout.
How do I contact you?
Use the form on our Contact page and we will reply by email.